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Widener Wireless Info

(All Campuses)
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Widener University has implemented a security enhancement that will help validate and ensure authorized access to our Widener University network while keeping your data safe.

The NEW WIRELESS NETWORK NAMES (SSID) will appear for use across all three campuses. Here is a quick overview on the networks that you will see in certain areas of campus: 

Laptops, Desktops, and Cell Phones connect to "wu-secure" SSID in both Academic and Residence Halls. 

Gaming consoles (Xbox One, PS5, Nintendo Switch, etc), Streaming Devices (Firestick, Roku,etc), and Smart TV's connect to "wu-open-game-stream" SSID.

The “wu-secure” network is a secure encrypted network providing access to campus resources for all users with valid Widener IDs and passwords. Only encryption-capable devices will work on the wu-secure network. Use this network for all official University business when you are on campus. Windows 10, Mac OS 10.4+, and recent versions of Linux/Unix should all work on this network. Most mobile devices with Wi-Fi will also work. This network will be in all academic, administrative, and non-residential social areas on each campus.

Not all devices support the encryption software. Because of this, we have created a separate network for these devices called “wu-open-game-stream” wireless network. This will be used for the registration of gaming systems, TVs, and streaming devices (Roku, Firesticks, etc). Some older machines that do not support encryption will also be redirected to this network.

 After the update, you will be prompted to enter your Widener LoginID and password to gain access to the university wireless network. When prompted, accept the certificate. Be sure you accept the certificate. If you do not accept the certificate you will not be able to log into the wu-secure..

Device Specific Instructions 

Below are some helpful hints for accessing the wireless network. 
 
If prompted, accept the certificate. Be sure you accept the certificate. If you do not accept the certificate you will not be able to log into the wu-secure network. 

HAVE YOU CHANGED YOUR PASSWORD?

Since these new secure networks are authenticated with your login credentials, you will need to reenter your loginID and password when prompted after changing your password through Password Self Service. If you are not prompted to reenter your login information, you will need to “Forget the Network” and then Reconnect to get the prompt to appear. For device specific information about forgetting the network, see below:

Desktop/Laptop Devices

Windows 11

From Settings app

Step 1: Open Settings app

Press Win key on your keyboard and type Settings.

Hit Enter key.

Open Settings From Windows Search Win11 11zon

Step 2: In the Settings app window

Click on Network & internet > Wi-Fi > Manage known networks.

Make sure Sort by Preference and Filter by All are set as shown below.

Then, Click on Forget button on any wi-fi network that you want to forget from the system.

Forget Wi Fi Network From Settings App Win11 11zon

Windows 10

To forget a wireless network in Windows 10:

  1. At the bottom right in the system tray, click the network icon  and choose Network & Internet settings.
  2. Click Manage Wi-Fi settings.
  3. Under "Manage known networks", select the Wi-Fi network to be removed.
  4. Click Forget.

macOS

To forget a wireless network in macOS:

  1. At the top of your screen, click the Wi-Fi symbol  and then select Open Network Preferences.
  2. In the lower right, choose Advanced.
  3. Under "Preferred Networks", select the Wi-Fi network to be removed.
  4. Click - (the minus sign) to forget the network.
  5. Click OK.

Mobile Devices

Android

To forget a wireless network on your Android mobile device:

  1. From the home screen, choose Settings.
  2. In the settings menu, choose Wi-Fi.
  3. Press and hold the Wi-Fi network to be removed, and then choose Forget.

iOS

To forget a wireless network on your iPhone or iPad:

  1. From the home screen, choose Settings.
  2. In the settings menu, choose Wi-Fi.
  3. Locate the Wi-Fi network to be removed and click the blue symbol next to the name.
  4. If the option to forget the network is available, tap Forget this Network. If that option is not available:
    1. From the home screen, choose Settings.
    2. In the settings menu, choose General.
    3. Locate and tap Profile.
    4. Select the profile for Wi-Fi network to be removed, and tap Delete profile.

Gaming Console

Xbox One

  1. Press the Xbox button  to open the guide.
  2. Select Profile & system > Settings > General > Network settings > Set Up Wireless Network

About the "Set Up Wireless Network" Setting...

If your Xbox One isn't currently connected to the internet, or if you want to change wireless access points, select Set up wireless network. Selecting this button deletes any current wireless settings and prompts you to set up a new wireless device.

Xbox One doesn't save old device information, allowing you to completely wipe out old settings and start new each time. This saves you from accidental manual entries that could cause issues on a new network.

For example: You've set up your console's network connection at your house, but you're going to visit a relative and want to take your Xbox One. When you get to your new location, select Set up wireless network, select the appropriate router from the list of devices, enter the password, and connect to the network.

When you return home and plug in your Xbox One, you won't automatically connect to your network, because establishing the new connection wiped out your home router's information. So, select Set up wireless network, select your router from the device list, and enter your password. Now the previous router info has been deleted and Xbox One will remember your home device's settings.

Xbox One network settings guide

PS5

Here's how you can do so in a few simple steps:
  1. Go to Settings>> Network. Navigate and select the settings wheel on the top right corner, next scroll down to 'Network'
  2. Navigate down to “Settings” in the Network menu. Now select “Settings”>> Set-up internet connection.
  3. Now delete the registered network. ...
  4. Tap on Delete.

PS4

The PS4 only remembers one network connection at a time, so to "forget" the WiFi settings, you only need to set up the WiFi again:

  1. Select  Settings > Network > Set Up Internet Connection, and then follow the on-screen instructions to configure network settings.
  2. Select Use Wi-Fi, and then select Easy to view a list of available Wi-Fi networks. Select the Wi-Fi network you want to connect to, and then configure the settings.

If the Wi-Fi network you want to connect to is not found, select Set Up Manually, and then configure the settings.

Additional Considerations...

  • Connection settings will vary depending on how your network is set up and the devices that you use.
  • You might need to enter additional information, or additional settings such as the proxy server or IP address. Select [Custom] to configure these settings. Refer to the information from your Internet service provider and the instructions supplied with the network device in use.
  • When you're using an access point that supports WPS, AOSS, or Rakuraku WLAN Start®, you can save it in a few easy steps. AOSS, and Rakuraku WLAN Start® are available only in certain countries and regions.
  • On PS4™ systems that support the 5 GHz range, you can choose which Wi-Fi frequency band to use. On the Wi-Fi network selection screen, press the OPTIONS button.

PS4 user guide

Nintendo Switch

  1. Place the Nintendo Switch within 10 feet of the wireless router to ensure a strong wireless signal.
  2. On the Nintendo Switch console, select Settings from the HOME Menu.
    System Settings icon highlighted on the HOME Menu Screen
  3. Select Internet, and then Internet Settings. The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    Internet is selected on the System Settings menu on the Nintendo Switch
  4. Select the appropriate network name (SSID) from the list.
  5. If prompted, use the onscreen keyboard to enter the network's wireless password.
    Onscreen keyboard displayed when a network's wireless password is required
  6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.
    • If the connection test fails, an error code and message will appear, which can help you troubleshoot connection errors.

Nintendo Switch network connection instructions

Wireless FAQ 

FAQ:When I change my password using the Password Self-Service, why do I get locked out of my mobile device when I try to log in? 

When you change your Widener password you have to change your password on all your devices as well i.e. tablets, e-readers, smartphones, laptops, etc. What happens when you get locked out is that your previous password is still saved on those mobile devices and it needs to be updated with the new one. This is similar to when you have to change your password in your email on your devices. 

Tips and Best Practices for connecting to the Widener’s wireless networks: 

  • Widener administrators, Staff and Students should be connecting to the wu-secureWuguest is only allows general internet access. Select the wu-secure network connection and login with your Widener ID and password for a secure encrypted connection. 
  • You must log into the wu-secure wireless using your Widener ID and password. 
  • If prompted, accept the certificate. Be sure you accept the certificate. If you do not accept the certificate you will not be able to log into the wu-secure network. 
  • Use of Routers, wireless access points, and wireless printers are prohibited on the wu-secure networks. 

o   Signals from personal routers and wireless printers cause interference with wu-secure. Wi-Fi, reducing signal strength and speed for any other wireless devices in the same building or area. 

o   Devices like Roku, Amazon fire devices and Apple TV’s that communicate via Wi-Fi should work on wu-game-stream Wi-Fi network. These devices should auto register the first time they are connected to this network. 

If you experience any issues connecting to the secure network; or just have questions or concerns, please contact the Widener University IT HelpDesk at 610-499-1047 or submit a ticket at http://quickticket.widener.edu.

Additional Troubleshooting Tips Can Be Found Here!

Screenshots

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