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Since these new secure networks are authenticated with your login credentials, you will need to reenter your loginID and password when prompted after changing your password through Password Self Service. If you are not prompted to reenter your login information, you will need to “Forget the Network” and then Reconnect to get the prompt to appear. 

Forgetting a wireless network on your device is often a useful strategy when troubleshooting wireless network problems, particularly if your configuration or access key for the wireless network may be incorrect. This article provides instructions on how to forget a wireless network on various operating systems and device types.

Desktop/Laptop Devices

Windows 11

From Settings app

Step 1: Open Settings app

Press Win key on your keyboard and type Settings.

Hit Enter key.

Open Settings From Windows Search Win11 11zon

Step 2: In the Settings app window

Click on Network & internet > Wi-Fi > Manage known networks.

Make sure Sort by Preference and Filter by All are set as shown below.

Then, Click on Forget button on any wi-fi network that you want to forget from the system.

Forget Wi Fi Network From Settings App Win11 11zon

Windows 10

To forget a wireless network in Windows 10:

  1. At the bottom right in the system tray, click the network icon  and choose Network & Internet settings.
  2. Click Manage Wi-Fi settings.
  3. Under "Manage known networks", select the Wi-Fi network to be removed.
  4. Click Forget.

Windows 7

To forget a wireless network in Windows 7:

  1. At the bottom right in the system tray, click the network icon, and choose Open Network and Sharing Center.
  2. In the "Tasks" pane, click Manage wireless networks.
  3. Right-click the connection you want to delete, and then click Remove network.
  4. In the "Manage Wireless Networks - Warning" dialog box, click OK.


To forget a wireless network in macOS:

  1. At the top of your screen, click the Wi-Fi symbol  and then select Open Network Preferences.
  2. In the lower right, choose Advanced.
  3. Under "Preferred Networks", select the Wi-Fi network to be removed.
  4. Click - (the minus sign) to forget the network.
  5. Click OK.

Mobile Devices


To forget a wireless network on your Android mobile device:

  1. From the home screen, choose Settings.
  2. In the settings menu, choose Wi-Fi.
  3. Press and hold the Wi-Fi network to be removed, and then choose Forget.


To forget a wireless network on your iPhone or iPad:

  1. From the home screen, choose Settings.
  2. In the settings menu, choose Wi-Fi.
  3. Locate the Wi-Fi network to be removed and click the blue symbol next to the name.
  4. If the option to forget the network is available, tap Forget this Network. If that option is not available:
    1. From the home screen, choose Settings.
    2. In the settings menu, choose General.
    3. Locate and tap Profile.
    4. Select the profile for Wi-Fi network to be removed, and tap Delete profile.

Gaming Console

Xbox One

  1. Press the Xbox button  to open the guide.
  2. Select Profile & system > Settings > General > Network settings > Set Up Wireless Network

About the "Set Up Wireless Network" Setting...

If your Xbox One isn't currently connected to the internet, or if you want to change wireless access points, select Set up wireless network. Selecting this button deletes any current wireless settings and prompts you to set up a new wireless device.

Xbox One doesn't save old device information, allowing you to completely wipe out old settings and start new each time. This saves you from accidental manual entries that could cause issues on a new network.

For example: You've set up your console's network connection at your house, but you're going to visit a relative and want to take your Xbox One. When you get to your new location, select Set up wireless network, select the appropriate router from the list of devices, enter the password, and connect to the network.

When you return home and plug in your Xbox One, you won't automatically connect to your network, because establishing the new connection wiped out your home router's information. So, select Set up wireless network, select your router from the device list, and enter your password. Now the previous router info has been deleted and Xbox One will remember your home device's settings.

Xbox One network settings guide


Here's how you can do so in a few simple steps:
  1. Go to Settings>> Network. Navigate and select the settings wheel on the top right corner, next scroll down to 'Network'
  2. Navigate down to “Settings” in the Network menu. Now select “Settings”>> Set-up internet connection.
  3. Now delete the registered network. ...
  4. Tap on Delete.


The PS4 only remembers one network connection at a time, so to "forget" the WiFi settings, you only need to set up the WiFi again:

  1. Select  Settings > Network > Set Up Internet Connection, and then follow the on-screen instructions to configure network settings.
  2. Select Use Wi-Fi, and then select Easy to view a list of available Wi-Fi networks. Select the Wi-Fi network you want to connect to, and then configure the settings.

If the Wi-Fi network you want to connect to is not found, select Set Up Manually, and then configure the settings.

Additional Considerations...

  • Connection settings will vary depending on how your network is set up and the devices that you use.
  • You might need to enter additional information, or additional settings such as the proxy server or IP address. Select [Custom] to configure these settings. Refer to the information from your Internet service provider and the instructions supplied with the network device in use.
  • When you're using an access point that supports WPS, AOSS, or Rakuraku WLAN Start®, you can save it in a few easy steps. AOSS, and Rakuraku WLAN Start® are available only in certain countries and regions.
  • On PS4™ systems that support the 5 GHz range, you can choose which Wi-Fi frequency band to use. On the Wi-Fi network selection screen, press the OPTIONS button.

PS4 user guide

Nintendo Switch

  1. Place the Nintendo Switch within 10 feet of the wireless router to ensure a strong wireless signal.
  2. On the Nintendo Switch console, select Settings from the HOME Menu.
    System Settings icon highlighted on the HOME Menu Screen
  3. Select Internet, and then Internet Settings. The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    Internet is selected on the System Settings menu on the Nintendo Switch
  4. Select the appropriate network name (SSID) from the list.
  5. If prompted, use the onscreen keyboard to enter the network's wireless password.
    Onscreen keyboard displayed when a network's wireless password is required
  6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.
    • If the connection test fails, an error code and message will appear, which can help you troubleshoot connection errors.

Nintendo Switch network connection instructions


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